Return Policy

Ascend comes with a 30 day trial period. After the 30 day trial period is over, customers who wish to return their brace will have 10 days after the trial period has ended. If the item is not returned in this time period the return will no longer be accepted. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at 

Exchanges (if applicable) 
If you need to exchange your purchase for any reason, send us an email at to start the exchange process. 

To return your product, you should mail your product to: GRD Biomechanics, 482 Fentress Blvd, Suite M, Daytona Beach FL 32114, United States 

You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.